FAQ

We accept Visa, MasterCard, Discover, American Express, Paypal and Apply Pay.

The payment is deducted at time of order placement. 

•         Did you checkout as a guest? If so, this may be why.

•         If you created an account at checkout, please log in to view your order history.

•         Check your junk folder.

•         Your email was misspelled or entered incorrectly.

•         If none of the above, please call us at  (888) 871-8450

Please click Here to our warranty page to submit a claim

Please click here to read our Warranty Policy. 

As long as your ifab product was purchased from an authorized retailer and you can provide a copy of the original sales or gift receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer's warranty, which covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s).

For all defects that are not manufacturing defects, ifab will provide a Customer Satisfaction credit on the ifab online store in the amount of fifty percent (50%) of the current value of your product on the ifab online store. If your product is no longer offered on the ifab online store, the amount of the Customer Satisfaction credit shall be equal to the value of the closest comparable product, as determined by ifab at its sole discretion. All Customer Satisfaction credits may be used toward the purchase of any ifab product in that category. Take note that ifab regularly changes the models, colors, and styles of its products and does not guarantee the availability of an exact replacement for any product.

Please visit our warranty page to submit a claim by clicking here,  Our customer service department will contact you within 1-2 business days.

Important Warranty Information

•         Please use a shipping service with tracking to insure that your package is not lost in transit. We are not responsible for lost items.

•         If you have more than one item that is being sent in for a warranty, they must be submitted separately. Please contact us for assistance at (888) 871-8450.

•         Warranty claims sent in with the wrong product will not be eligible for replacement. Please contact us at cs@ifabcollection.com or (888) 871-8450 before sending the product back with any questions about which model you have.

•         Proof of Purchase is required with your shipment. Please include the location of purchase, date of purchase, and original purchase price.

•         You must receive an RMA number prior to shipping any item to us for a warranty claim.

We offer a 30 day return period for all items purchased from ifabcollection.com.  For more information on our return policy, please click here.

This process may take up to 2-4 weeks in total. If you believe you have received a defective product upon arrival, please contact us immediately at 888-871-8450 or cs@ifabcollection.com for further instructions.

For all items purchased from ifabcollection.com, refunds are generally processed within 24 business hours on our end. Once this happens, the funds will be reflected in your account as soon as your financial institution processes the refund.

If you purchased your item from one of our retailers or a third party vendor, please refer to their return policy for monetary refunds.

Please send an email to cs@ifabcollection.com with your order number and first and last name within 24 hours of placing your order.  If the order has already shipped, we will not be able to cancel your order.

Currently we only ship to United States.

Customer support is available Monday – Thursday 9:30AM - 5:30PM, Friday 9:30AM - 3:30 PM (EST) excluding weekends and holidays.